Privacy, considered.

AGENCY DATA POLICY — EFFECTIVE JANUARY 1, 2026

Information We Collect

We collect information that you provide directly to us through our website forms, including:

• Contact information (name, email address, phone number)
• Travel details (destinations, dates, preferences)
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Process your travel requests and bookings
• Communicate with you about your travel arrangements
• Provide customer support and assistance
• Send you relevant travel information and updates
• Improve our services and website functionality

Data Collection Methods

Form Submissions: Information provided through our contact forms and travel request forms is collected for service fulfillment.

Website Analytics: We may use analytics tools to understand how visitors interact with our website to improve user experience.

Cookies: For recovery after a submission or download attempt, this website temporarily stores your form details and enquiry reference in session storage in the current browser tab. The website stops using a saved draft after 24 hours. This is not a new agency database. PDF generation happens locally; downloading alone does not submit your enquiry. Embedded Google Maps and external providers may use cookies under their own policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols (SSL/TLS encryption)
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices

Third-Party Services

Our website sends form submissions to our staff dashboard, hosted on Netlify, and stores enquiry details in Supabase for our staff to manage them. Historical submissions sent before this change may remain in our previous form service, Formspree.

• Netlify processes requests to the website and staff dashboard
• Supabase stores the submitted enquiry details and reference numbers
• We do not share your data with other third parties without your consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This typically includes:

• Active travel records: During the travel period plus 6 months
• Completed travel records: 7 years for legal and accounting purposes
• Marketing preferences: Until you unsubscribe or request deletion

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability in structured formats

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us: